Limited Warranty: RJ DUNKINTM Company LLC (RJ DUNKINTM) warrants its products, to the original purchaser, for a period of one (1) year from the date of the original retail purchase [known as the warranty period]. Your product will be repaired or replaced, at RJ DUNKIN’s option, if it proves to be defective in material or workmanship under normal use, during the warranty period.
Limited Warranty Exclusions: Examples of failures due to non-normal use in which the warranty does not apply includes, but is not limited to:
- Shooting the product with a weapon, or
- Submerging the unit in water for extended periods of time, or
- Running over the unit with a vehicle, or
- Corrosion due to a faulty battery, or
- Dropping the unit from excessive heights, or
- Blow due to excessive impact
Proof of Purchase: Retain the dated “Bill of Sale” or invoice for proof of purchase.
Returns: Warranty claims begin with a phone call to:
RJ DUNKIN Co. LLC
You will be asked to identify the purchase location, the purchase date, the purchase price, as well as a brief description of the problem. In addition, you must have the original, or copy, of the Bill of Sale.
Because many problems can be easily solved, RJ DUNKIN Co. LLC will make every effort to remedy said problem over the phone. If a prescribed solution does not correct the problem, you will be issued a Returned Material Authorization (RMA) Number, as well as product return shipping address.
The RMA number must be readily identified on the outside of the shipping container. Shipping containers that do not include the RMA number will be promptly returned to you, the customer.
Refunds: Refunds will not be processed until the purchased product has been received and reviewed. RJ DUNKIN Co. LLC will make every effort to expeditiously review the claimed defect and if validated, repair your existing product or replace the product with a new like-for-like product immediately.
If in the event a like-for-like product is not available, your refund will be based on your original purchase price and may take the form of credit towards another RJ DUNKIN Co. LLC product or cash by check.